EVE SINGLE PRO-LINE: 1/3-PHASE | 3.7kW-22kW | SOCKET | PLUG & CHARGE/RFID

Our refund/return policy

Refund and Return Guidelines

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Thank you for shopping with Advanced EV! We strive to ensure that every purchase meets your satisfaction.

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However, if you need to return a product, we're here to help.

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Refund Policy:

• You are entitled to a refund within 30 days of purchase if the item is faulty, not as described, or doesn't perform its function adequately.

• Proof of purchase is required for all refunds.

• Refunds will be issued via the original payment method used for the purchase.

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Return Policy:

• You may return items within 14 days of receipt for a refund or exchange, provided they are in their original condition, unworn, and with all tags attached.

• We do not accept returns on intimate or sanitary goods, hazardous materials, or perishable items.

• Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part.

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How to Initiate a Return:

To initiate a return, please follow these steps:

Contact our Customer Service team at 0204 548 3032/info@advancedev.co.uk to obtain a Return Authorization (RA) number.

Pack the item securely, along with the original packing slip or proof of purchase.

Clearly mark the RA number on the outside of the package.

Ship the package to the address provided by our Customer Service team.

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Exchanges:

• If you wish to exchange an item for a different size, color, or style, please contact our Customer Service team to arrange the exchange.

• Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.

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Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Service team immediately for assistance. We will work with you to resolve the issue promptly.

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Contact Us:

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact us at 0204 548 3032. Our team is here to assist you.

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Legal Notice:

These refund and return guidelines are in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 of the United Kingdom.

Shipping information

At Advanced EV, we aim to provide efficient and reliable shipping options to ensure your order reaches you in a timely manner.

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Standard Shipping:

• Orders shipped via our standard shipping option will typically arrive within 2 weeks from the date of purchase.

• Standard shipping rates apply, and delivery times may vary depending on your location.

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Express Shipping:

• For faster delivery, we offer an express shipping option with delivery within 2-4 business days from the date of purchase.

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• Express shipping rates are calculated based on the weight of the package and your location.

Order Processing:

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• Orders are processed within 1-2 business days from the date of purchase.

• Once your order has been processed, you will receive a confirmation email with tracking information.

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Shipping Restrictions:

• Some items may be subject to shipping restrictions due to size, weight, or destination. In such cases, you will be notified during the checkout process.

• We currently only offer shipping within the United Kingdom.

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Shipping Charges:

• Shipping charges are calculated based on the total weight of your order and your chosen shipping method.

• Shipping charges will be displayed during the checkout process before you finalize your purchase.

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Tracking Your Order:

• You can track the status of your order using the tracking number provided in your shipping confirmation email.

• If you have any questions or concerns about the delivery of your order, please contact our Customer Service team for assistance.

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Contact Us:

If you have any questions or concerns regarding our shipping and delivery guidelines, please don't hesitate to contact us at 0204 548 3032. Our team is here to assist you.

Legal Notice:

Our shipping and delivery guidelines are subject to change without notice. Please refer to this page for the most up-to-date information.